Aws Rds Service Level Agreement

This Amazon RDS Service Level Agreement (“SLA”) is a guideline that governs the use of Amazon`s relational core service (“Amazon RDS”) in accordance with the terms of the AWS Customer Agreement (“AWS Agreement”) between Amazon Web Services, Inc. and its associated companies (“AWS”, “we”, “us”) and users of AWS services (“you”). This SLA applies separately to each account used by Amazon RDS. Unless otherwise stated, this AAA is subject to the terms of the AWS Agreement and the wholesale terms are of the importance set forth in the AWS Agreement. We reserve the right to change the terms of this SLA in accordance with the AWS Agreement. Just like Amazon`s other services, the hosted database service includes installation, operation, and scale. For example, the service automatically patches the database software and secures the data. According to Amazon, the code, applications, and tools that IT employees already use with their existing on-premise databases can also be used with RDS. For all RDS instances hosted in multiple Availability Zones (with the “Multi AZ” setting set to “True”), Amazon guarantees 99.5% availability on each monthly billing cycle. This allows up to 3.65 hours of downtime per month. For applications that cannot tolerate this downtime, customers should consider hosting their databases in multiple regions or using another database service like Amazon Aurora, which has a 99.99% SLA. General availability comes with a Level Agreement (SLA) service with 99.95 percent availability for multi-AZ DB instances on a monthly basis. This percentage corresponds to a maximum of 22 minutes of shutdown per instance per month.

If availability is below this level, users are entitled to service credits. AWS provides all the tools and services you need to build a robust, highly available, and highly secure cloud infrastructure, but it`s up to you, as a customer, to ensure that best practices are followed, that you adhere to AWS Well Architected principles, and that you fulfill your responsibilities under the AWS Shared Response Model: This RDS Service Level Agreement (“Amazon SLA”) is a directive, which governs the use of Amazon`s relational database service (“Amazon RDS”) and applies separately to each account used by Amazon RDS. In the event of any conflict between the terms of this SLA and the terms of the AWS Customer Agreement or any other agreement with us that governs your use of our services (the “Agreement”), the terms of this SLA apply, but only to the extent of such conflict. The wholesale terms used there, but not defined here, have the meaning defined in the agreement. So here you have some important things to keep in mind and keep in mind when trying to understand Amazon service agreements. The most important advice I would give is not to rely on service level agreements to ensure the availability of your applications. The SLA provides some instructions on the hours of operation you can expect, but the service credits offered, provided you`re thinking about using them, probably won`t do much to remove the downtime from your application and the likely business consequences in terms of lost productivity or maybe even lost revenue…