Service Level Agreement Gcp

The following terms apply to alS. The wholesale terms that are not defined below have the meanings attributed to them under the terms of use of Twilio, the main purchase agreement or a similar written agreement between the parties (“Convention”). (a) If the actual monthly operating time percentage is below the monthly availability threshold for one month during the lifetime, the customer is entitled to a service credit, provided the customer meets section 3 below. (b) If the SendGrid service does not get a successful connection (as defined below) for a month during the lifetime for which the customer purchased the Twilio SendGrid Enterprise solution, for e-mails from North or South America, 15,000 requests per second or (B) for e-mails from other countries in North or South America. , 10,000 requests per second (the “successful connection rate”), and then in addition to the service credits calculated according to the monthly percentage of operating time, the customer is allowed to obtain a service credit for such a package, subject to compliance with Section 3 by the customer. For the purposes of this section, “Successful Connection” means a request to send an email from the customer`s web v3 API, which returns an accepted response “202.” The Customer has the right not to be executable more than once a month of calendar during the life, to request a report indicating the valid login rate for the Customer`s email in the last thirty (30) days. Notwithstanding the contrary provisions of this contract, the service obligation defined in this section is related to the fulfillment of each of the following requirements: (i) the customer will use a sufficient number of simultaneous connections to support the successful connection rate; (ii) the customer`s request for mail must not exceed (A) for e-mails from North or South America, six (6) gigabits per second for the total, or (B) for e-mails from North or South America, four (4) gigabits per second in the total amount; and (iii) The customer will consider the current value of twilio for searching the domain name system of the web v3 mail API. “Covered Service,” the following authentication services, provided for a customer application as part of the identity platform: i) email and password-based registrations and (ii) update of a JSON authentication tool (“JWT”).